TERM OF USE

ABOUT THESE TERMS AND CONDITIONS

These terms and conditions of Sale apply between you as a customer (“You”) and MIKEA DELUXE (“Mikea Deluxe”, “We”, “Us”) registered trade mark of PESBO SPAIN S.L., address c/ Ursulinas 1, Bloque 4, local 1, 11405 Jerez de la Frontera-Spain, e-mail info@mikeadeluxe.com, when You order products from www.mikeadeluxe.com ("The Website”).

These terms and conditions give you all the information you need. We have other important terms that we like you to read including our Privacy Policy and Returns Policy.

These general terms and conditions and the policies may change from time to time so please check these before making any purchase. These general terms constitute an agreement between Mikea Deluxe and you. We recommend that you print out a copy of these General terms and Conditions for your records.

By using the Site, you affirm that you are able and legally competent to agree to and comply with these General Terms and Conditions. If you do not agree to them or if you are not legally competent to agree to them, then you may no use the Site.

If you have any questions about these terms and conditions or the policies please contact us at MIKEA DELUXE via e-mail at info@mikeadeluxe.com

USING OUR WEBSITE AND SHOPPING WITH US ONLINE

These terms and conditions apply when using our website and shopping with us online.

Information on our website

We try our best to make sure that all information on our website, including descriptions of our products and listed prices are accurate at all times. However, if we do make a mistake we’ll try to resolve it as soon as possible, and if we spot that an error has affected your order we’ll do our best to let you know.

When browsing our website the colours of products may vary depending on a few factors your display settings.

Pictures and images on our website are for illustration purposes only. For an accurate description of any product and details of what is included with the product, please read the product description.

We will do our best to check our website for viruses but we do not warrant that the website is free of viruses or other malicious content.

Intellectual Property Rights

The Site contains valuable trademarks and service marks owned and used by Mikea Deluxe. Any use of the Mikea Deluxe Marks without the prior written permission of Mikea Deluxe is strictly prohibited. The arrangement and layout of the Site, included but not limited to the Mikea Deluxe Marks, images, text, graphics, screenshots, digitally downloadable files, and other content or material are the sole and exclusive property of Mikea Deluxe.

The unauthorized copying, reproduction, posting, transmitting or duplicating all or any part of the Site is prohibited.

Product availability

All products are subject to availability and so we may not be able to supply your order. In unforeseen circumstances and with or without notice we may have to stop selling products through MIKEA DELUXE Shop Online either temporarily or permanently.

We will not be liable for any losses you sustain as a result of updating or modifying our website.

Security

Please make sure that your login details, password and all your other account details remain confidential at all times. If you know or suspect that the security of your account is at risk, you should contact us.

Eligibility to order products

You can only purchase from MIKEA DELUXE Shop Online if you are aged 18 or over and a resident of any EC country. You will need an active email address and a telephone number so that we can easily contact you.

All products sold through MIKEA DELUXE Shop Online are intended for domestic use only: products are not suitable for commercial or industrial use unless expressly stated.

Placing your order

Your order counts as an offer to purchase goods from us. After placing your order, you will receive an Order Acknowledgement email. This contains details of the products you have ordered, the total cost of the order (including delivery) and an order number. It also constitutes the VAT receipt for your product(s).

Order acceptance

Acceptance of your order will take place when we despatch the product(s) to you. Until we despatch the product(s), no contract will have been formed between us.

Although we hope to be able to supply all products ordered, we reserve the right, at our discretion and without the need to give reasons, not to accept any offer at any time. If we refuse your order we will let you know as soon as reasonably possible.

Payment

You can pay with all major credit and debit cards and MIKEA DELUXE Gift Card. We will take payment from your card at the time you place your order. Taking payment does not mean we have accepted your order and if for any reason we are unable to accept your order we will provide you with a full refund within 14 days.

Pricing

Unless otherwise stated all prices shown at MIKEA DELUXE Shop Online are inclusive of VAT and other applicable taxes. The product prices shown do not include the delivery fee, which will be added to your total order price.

Pricing errors

If we discover an error in our pricing we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price. If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email.

Any cancelled orders will be refunded within 14 days of notice of the cancellation.

Mikea Deluxe Gift Card Terms and Conditions

By purchasing a gift card, accepting and retaining a gift card, or using a gift card, you agree to these Terms:

Gift cards do not expire.

Gift cards cannot be used to purchase gift cards.

Gift cards are not redeemable for cash and cannot be returned for a cash refund, except to the extent required by law.

Gift cards are not re-sellable, and gift card orders cannot be cancelled, updated or refunded.

Use of the gift card is limited to the amount of funds held on the gift card. The full amount of each purchase, including taxes, will be deducted from the funds held on the gift card, up to the total funds available on the gift card. Any unused balance will be placed in the recipient's gift card account and is not transferable. If you make a purchase and there are insufficient funds held on the gift card to cover that purchase, you must pay the difference by a valid credit card or debit card.

The risk of loss and title for gift cards pass to the purchaser upon our electronic transmission to the purchaser. We are not responsible for and will not replace lost or stolen gift cards. Protect your gift card as if it were cash and safeguard the gift card from authorized use.

Mikea Deluxe reserves the right to change these Terms from time to time in its discretion. Such revised terms will be effective as to any gift cards purchased after the date said revised Terms are posted to the Mikea Deluxe website.

Resale of a gift card or use for unauthorized advertising, marketing, sweepstakes or other promotional purposes is strictly prohibited. Your right to use the funds on the gift card is a limited right, subject to these Terms and applicable law.

If we suspect any fraud or misuse in connection with a gift card, we reserve the right in our discretion to suspend or terminate use of the gift card.

The consideration paid for the gift card, including any unredeemed balances, is the property of the Mikea Deluxe.

DELIVERY GENERAL TERMS

About these terms

We sub-contract our Delivery Service to trusted transport service providers, however we’ll always remain responsible for the performance of the Delivery Service.

Delivery charges

For more details of our delivery fees, please see our delivery information.

We aim to deliver your online order in 20 days of purchase, depending on stock availability and the delivery address. We will deliver your order within 30 days of the order date unless otherwise agreed between us.

Our liability

In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses (including loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation) incurred due to a delay in delivery arising out of any cause beyond our control.

Delivery restrictions

Before the delivery, please ensure that there is sufficient access and space and that any staircases and lifts providing access are suitable for the delivery. Please move fragile objects that could be damaged during the delivery, such as lights, vases, and pictures.

The delivery staff is not permitted to and will not: remove doors, windows, doorframes etc. in order to complete the delivery. You must arrange this before the delivery takes place. Our delivery staff does not carry any specialised lifting equipment and will not unpack or assemble delivered products or remove any packaging. Our delivery staff will not remove their footwear whilst making deliveries. If you are concerned about possible damage to flooring, please make sure you cover the flooring with protective sheets.

Important information

When you arrange your delivery, we will ask you to provide certain information. This information will be recorded on the delivery document and the delivery will take place at the delivery address you specify. If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the delivery by giving you written notice. You are responsible for ensuring that you are available to accept delivery. If you are not, there must be an adult available who is capable of receiving delivery on your behalf, and you agree that we can rely on their instructions as if they were your own. The delivery staff is not permitted to leave any products that have not been signed for.

On delivery, you will be asked to examine the products, check the condition of the packaging and whether the correct number of packages have been delivered and be asked to sign the delivery document confirming this. If there are any issues, you should record this on the delivery document. Missing products will be re-ordered and damaged/incorrect products will be returned and replaced and delivered free of charge. This will not affect your legal right to notify us within a reasonable time at a later date if you find a defect in your products. If you refuse to sign the delivery document, this will be taken as refusal to accept delivery.

Damaged items

If items within packaging are faulty or damaged, please notify the delivery driver who will seek to resolve this. If you notice any damage to items following delivery, please notify MIKEA DELUXE as soon as possible after delivery. Please keep any damaged product so that we can inspect it at a later date. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However if we are unable to do so we will refund you with the full amount you have paid for the product(s) together with any relevant delivery charges.

RETURNS AND CANCELLATION

You can return new and unused product(s) within 14 days of making your purchase. We will give you a refund by the same method as your original payment for products that are returned with proof of purchase in new and unused condition and, if possible, the packaging. You can return any product, even if you assembled it, as long as it's in re-saleable condition. Unless faulty, we may refuse the return or offer an exchange or gift card only if the returns criteria are not fully met.

We will refund the price you paid for the goods and credit the refund you are due to the credit, debit or gift card that you made payment with. However, please note that we may reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

OUR LIABILITY

Our entire liability to you under these general terms and conditions and returns policy shall not exceed the price paid for the goods you have purchased through MIKEA DELUXE, provided that we take reasonable care when we deliver the goods to you.

We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.

Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

Where you buy as a consumer, these general terms and conditions and the returns policy will not affect your rights under law, which cannot be otherwise excluded.

Waiver

If you breach these terms and conditions or the returns policy and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms and conditions or returns policy.

Privacy

Our privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by MIKEA DELUXE. Please read the policy, available on our website carefully so that you understand our views and practices and how we will treat your data.

Disputes

In the event you have a complaint regarding a product or service purchased from MIKEA DELUXE, please contact us at customer@mikeadeluxe.com. In the unlikely event that we are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, you may refer your complaint to the EU Online Dispute Resolution platform is available at http://ec.europa.eu/consumers/odr/>.

Governing Law

These terms are governed by the laws of Spain and you and we both agree to submit to the exclusive jurisdiction of the Jerez de la Frontera court.

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